Facebook FAQ for broadcasters

NOTE: Facebook access to Mixlr is now fully restored. This post is now out of date.

What is the problem?

Early on Tuesday 15th September (UK), we started to receive reports from our users that Facebook has completely blocked the mixlr.com domain.

This means that:

  • It is currently impossible to share any link to a page on mixlr.com on Facebook.
  • It is also not possible to log in or sign up for Mixlr using Facebook. (Logging in and signing up using username/email address and password is working as usual, though).

We also understand that many Facebook groups containing links to mixlr.com have been removed, again their owners apparently receiving neither warning nor explanation.

Why has Facebook blocked Mixlr?

The only indication we have is that Facebook’s “security systems” have flagged Mixlr links as being “unsafe”.

Of course there is no legitimate reason for reaching this conclusion, so at this time we believe that Facebook’s automated systems have erroneously blocked the mixlr.com domain.

What is being done about it?

We have reached out to Facebook over every channel we have available to us, and will continue to do so until we receive the desired response.

You can help too! Please tell Facebook that mixlr.com should be unblocked. You can fill in the URL field simply as http://mixlr.com.

When will this be fixed?

Unfortunately we don’t have any timescale at this time. However you can keep in touch with us via this blog, Twitter and our Facebook page (which is completely unaffected).

Can I still broadcast on Mixlr?

Yes! Live broadcasting continues to function as normal.

You will not be able to log into the broadcast app using Facebook, but if you’re already logged in then it should work as usual.

Can I still log in to Mixlr?

You can still log in using an email address/username and password, but logging in using Facebook is not working.

How can I share links to my Mixlr broadcasts and events?

Sharing via Twitter, Google+, WhatsApp, email and all other social services is still working as normal.

Additionally, Mixlr will send notifications of events and live broadcasts to your followers via email and mobile notifications just the same as normal.

However, to share the link on Facebook or Instagram you will have to remove the link. We recommend something like: Visit mixlr dot com and search for <My Mixlr username>.

I need to log in to the broadcast app using Facebook. How can I do this?

If you are already logged into the website, visit your account settings and add a password to your account.

Once you’ve done this, you can log into the broadcast app using your email address and new password.

I’m still having problems. What can I do?

Please get in touch with us and we’ll try to help individually.

We are responding to a lot of support requests at the moment, so there may be a slower response time than usual.

 

One Response

  1. Richard Haas says:

    I have found a way around posting on to facebook. I have taken and made a separate page from my site and advertise my show through there.