Kaspersky anti-virus is a popular and full-featured Windows anti-virus client. Unfortunately, out of the box it blocks Mixlr’s broadcasting app and often is the cause of Reconnecting… messages and disconnections.
Fortunanetely, the fix is easy. This article shows you how to get broadcasting live on Mixlr and still stay safe on the web.
1. Open Kaspersky
Open the Kaspersky control panel. This can be done by looking for the Kaspersky icon in your dock. Then, click once on the right arrow towards the bottom right corner of the window.
2. Open application settings
Now, click on the Applications Activity icon to open the application-specific settings.
3. Open Mixlr app settings
Using the search filter near the top-right, find the Mixlr app settings. Right-click the item and open the network activity settings using the popup menu.
4. Disable network traffic scan for Mixlr app
In the window which opens, navigate to the Exclusions tab.
Now, ensure that the Do not scan network traffic checkbox is checked.
Also, ensure that all network traffic is excluded from the check. If the text says encrypted traffic only, click on the word “encrypted” to change it to “all”.
Your settings should then look like this:
6. Finally, add Mixlr as a trusted app.
Although our tests indicate that this step is not strictly necessary, you may choose to add Mixlr app to your trusted group. This may help to prevent future problems or other unpredictable security events affecting your live broadcasts.
To do this, right-click the Mixlr item in the applications view and select Move to… trusted group.
7. You’re done!
TIP – Ensure you quit and restart Mixlr again before you attempt to broadcast.
These steps should ensure you can broadcast smoothly and still protect your PC with Kaspersky anti-virus.
If you continue to have problems, feel free to get in touch via http://support.mixlr.com.